The agreement governing your use of the CareSoftPro platform.
By accessing or using CareSoftPro ("Service," "platform"), operated by CareSoftPro ("we," "us," "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.
These Terms apply to all users of the Service, including agency administrators, managers, caregivers, and any other individuals who access the platform.
CareSoftPro is a cloud-based software platform designed for home care agencies. The Service includes tools for scheduling, billing, payroll tracking, caregiver management, client management, electronic visit verification (EVV), and related agency operations.
To use the Service, you must register for an account. You agree to:
You may not share your account credentials or allow others to access the Service through your account.
CareSoftPro offers a free trial period for new agency accounts. After the trial period, continued use of the Service requires a paid subscription. Subscription fees are billed monthly or annually as selected at time of purchase.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. You are responsible for ensuring that your use of the Service — including the data you store — complies with all applicable laws, including HIPAA where applicable.
You retain ownership of all data you upload or create within the Service. We do not sell your data to third parties.
By providing a phone number and enabling SMS notifications within the Service, you consent to receive text messages from CareSoftPro related to platform activity (such as clock-in/out alerts). Message and data rates may apply. You may opt out at any time by replying STOP or by disabling SMS in your account settings. SMS consent is not required as a condition of using the Service.
The Service, including its software, design, logos, and documentation, is owned by CareSoftPro and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or brand features.
You grant us a limited license to use data you provide solely to operate and improve the Service.
Both parties agree to keep confidential any non-public information disclosed in connection with the Service. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.
To the maximum extent permitted by law, CareSoftPro shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of data, revenue, or profits — arising from your use of or inability to use the Service, even if we have been advised of the possibility of such damages.
Our total aggregate liability to you for any claims arising under these Terms shall not exceed the amount you paid to us in the twelve (12) months prior to the claim.
The Service is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components. We make no warranty regarding the accuracy or reliability of any information obtained through the Service.
You agree to indemnify, defend, and hold harmless CareSoftPro and its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.
We may suspend or terminate your account at any time, with or without notice, if you violate these Terms or engage in conduct we determine to be harmful to the Service or other users. You may terminate your account at any time by contacting us or cancelling through your account settings.
Upon termination, your right to access the Service immediately ceases. We will retain your data for up to 90 days after termination to allow for data export, after which it will be permanently deleted.
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Indian River County, Florida.
We reserve the right to modify these Terms at any time. We will notify registered users of material changes via email or a notice within the platform at least 14 days before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
If you have questions about these Terms, please contact us: